Why will my gift code not work in the discount box at checkout?

Because it is not a discount code. It is a claim code, and it opens somewhere else.

A gift has already been paid for in full by the person who gave it to you. There is nothing left to discount, so there is nothing for the checkout box to do. If you type it there, the shop will simply say it is not a valid discount code, which is confusing but not a sign that anything is wrong with your gift.

1. Go to the redeem page.
2. Type your code. It looks like LIORA-ABCD-2345.
3. Tell me your birth details and what is on your heart.

That is the whole thing. Nothing to pay, no cart, no checkout.

If you already paid for a reading yourself and only then realised you were holding an unused gift, tell Sofia. She will put that right.

Everything from Liora arrives by email, so it is worth spending one minute making sure her messages always reach you. Do these once and they hold for every reading, follow-up and letter after this:

1. Search your whole mailbox for Psychic Liora, rather than scrolling your inbox. Search looks inside Spam and Promotions; scrolling does not.
2. Open your Spam or Junk folder. If anything from us is in there, open it and press Not spam (Gmail and Outlook) or Not junk (Apple Mail). That one press is what stops it happening again.
3. On Gmail, check the Promotions tab. Drag the email across to Primary, and say yes when Gmail asks whether to always do that.
4. Add Liora to your contacts. Save liora@psychicliora.com in your address book. An address in your contacts is treated as wanted mail by every major provider.
5. Check the email address on your order is the one you are looking in. A typo at checkout sends your reading somewhere real, just not to you.

Do these even if everything has arrived perfectly so far. This is what keeps every future reading, follow-up and letter landing in your inbox instead of quietly disappearing.