My gift code will not work. What do I do?

A purchased gift code looks like LIORA-ABCD-2345. Enter it on the redeem page. If it will not open, it is almost always one of four things.

• A typo. The code never uses the number 0, the number 1, or the letters O, I and L, so if you see one of those it is really a D, a 7, a Q or a 4. Case and spaces do not matter.
• It was already claimed. A gift opens once. If someone else in the household claimed it, the reading is on its way to the address they gave.
• You are on the wrong page. A gift code only opens on the redeem page. It will not do anything in the discount box at checkout.
• It was refunded. If the person who bought it asked for their money back, the code closes. The page will say so plainly rather than call it invalid.

Still stuck? Send Sofia the code and she will find the gift rather than send you round again.

A gift you were given does not expire. There is no rush and no deadline to beat.

Everything from Liora arrives by email, so it is worth spending one minute making sure her messages always reach you. Do these once and they hold for every reading, follow-up and letter after this:

1. Search your whole mailbox for Psychic Liora, rather than scrolling your inbox. Search looks inside Spam and Promotions; scrolling does not.
2. Open your Spam or Junk folder. If anything from us is in there, open it and press Not spam (Gmail and Outlook) or Not junk (Apple Mail). That one press is what stops it happening again.
3. On Gmail, check the Promotions tab. Drag the email across to Primary, and say yes when Gmail asks whether to always do that.
4. Add Liora to your contacts. Save liora@psychicliora.com in your address book. An address in your contacts is treated as wanted mail by every major provider.
5. Check the email address on your order is the one you are looking in. A typo at checkout sends your reading somewhere real, just not to you.

Do these even if everything has arrived perfectly so far. This is what keeps every future reading, follow-up and letter landing in your inbox instead of quietly disappearing.