How long does a refund take to reach me?

It leaves us straight away. After that it is your bank's timing, which is usually a few working days and occasionally longer.

If it has not landed within ten working days, tell Sofia and she will chase it with the receipt in hand.

Everything from Liora arrives by email, so it is worth spending one minute making sure her messages always reach you. Do these once and they hold for every reading, follow-up and letter after this:

1. Search your whole mailbox for Psychic Liora, rather than scrolling your inbox. Search looks inside Spam and Promotions; scrolling does not.
2. Open your Spam or Junk folder. If anything from us is in there, open it and press Not spam (Gmail and Outlook) or Not junk (Apple Mail). That one press is what stops it happening again.
3. On Gmail, check the Promotions tab. Drag the email across to Primary, and say yes when Gmail asks whether to always do that.
4. Add Liora to your contacts. Save liora@psychicliora.com in your address book. An address in your contacts is treated as wanted mail by every major provider.
5. Check the email address on your order is the one you are looking in. A typo at checkout sends your reading somewhere real, just not to you.

Do these even if everything has arrived perfectly so far. This is what keeps every future reading, follow-up and letter landing in your inbox instead of quietly disappearing.